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Frequently Asked Questions

We have compiled the below list of frequently asked questions ahead of your stay.

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Do you have any accessible rooms? caret-down

Sadly not, all of our accommodation is up at least one floor.

Do you have a lift? caret-down

We do not, however the team are always on hand a to help you with your luggage.


Can I order flowers and wine in advance of my stay? caret-down

Wine, Champagne, flowers and chocolates are all available to order in advance. If you’d like to order any of these items, we’d appreciate it if you give us 1 week’s advanced notice.


What time is check in/out? caret-down

Check in is from 3pm and check out is at 11am.


Do you require a deposit?   caret-down

We charge a 50% deposit. Rooms and stays booked as part of special promotional offer should be paid in full upon booking.

What is your cancellation policy? caret-down

In the event of a cancellation made within 5 days of arrival, guests will be responsible for payment in full.  For bookings of 2 rooms or more, and/or 3 nights or more, and/or special events, public holidays or discounted offers, we require a minimum of 14 days’ notice of cancellation or amendment of any reservation, otherwise guests will be responsible for payment in full.

Festive season packages and some special events have individual cancellation policies, which will be listed on your booking confirmation.


What are the dining times?   caret-down

Breakfast: 8am-10am
Lunch: 12pm – 2pm (please note, last orders for the lunchtime Tasting Menu is at 1pm)
Dinner: 7pm – 9pm
Lounge Menu: 12pm – 2pm + 6pm – 9pm
Afternoon Tea: 3pm – 5pm


Do you cater for specific dietary requirements? caret-down

All our food is prepared on the premises so we can cater for most dietary requirements with notice. Please do advise our staff of any dietary requirements and allergies when booking.

Do you offer room service? caret-down

Yes, our Lounge Menu is available for Room Service between 12pm – 2pm

Do you offer snacks or lighter meals? caret-down

Yes, our Lounge Menu offers lighter dishes and is available from 12pm – 2pm

Is there a dress code for dinner? caret-down

Our dress code is smart casual. We kindly request that no board shorts, sportswear, ripped jeans or flip flops are worn in the restaurant.

Do you offer corkage? caret-down

No, we don’t offer corkage.

Can external guests join resident guests for meal? caret-down

Yes, we are open to non-resident guests.


Do you accept dogs? caret-down

Yes, well behaved dogs (and their owners, of course) are very welcome. We have three dog-friendly bedrooms: two are Superior rooms on the first floor, while the other is a top floor Junior Suite.  is a Luxury room, and the other is a Superior room. Informal dining from the Lounge Menu with your dog can be arranged in one of the lounge spaces as dogs are not permitted in the restaurant.

We kindly request that owners are considerate and respectful of other guests, as not everyone likes dogs. The upkeep of the hotel and the grounds is also an important consideration.

Is there a charge for dogs? caret-down

We charge £25 per dog per night. Your dog will enjoy our upcycled doggy towels, blanket and very special treats.


Do you offer Spa treatments? caret-down

Yes, in-room massage treatments can be booked directly with reception. We offer a full body Swedish Massage, delivered by our practitioner who is VTCT Level 3 of the Federation of Holistic Therapists.
Swedish massage is the ideal way to wind down and relax. It works on the main muscle groups of the body, encouraging muscles to contract and relax. The massage will take approximately 1 hour, and will be preceded by a brief consultation.
1 hour massage is £65.

What car parking facilities do you have? caret-down

We have on site car parking.

Do you have a TV lounge or viewing area? caret-down

Although we do have communal lounge areas, these do not have a TV.

Smoking caret-down

The hotel is entirely non-smoking, including balconies and the terrace.


Do your rooms have extra spaces for sofa beds? caret-down

Some of the larger bedrooms have the capacity for an additional bed. There is an additional charge of £60 per night bed and breakfast for this. Please call our reservations team directly so that they can advise the most suitable room for your requirements.

Are there fridges and safes in the rooms? caret-down

We have fridges in all rooms.

Do you have sky sports in the rooms? caret-down

We don’t have Sky at present, however the televisions in the rooms are equipped with Freeview.

Do you have cots? caret-down

We have a limited number of cots available free of charge. Please let us know when you book if you wish to have a cot so we can advise on their availability.

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Afternoon tea at Penmaenuchaf

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