Terms & Conditions

Hotel Bookings

Deposits

We charge a 50% deposit. Rooms and stays booked as part of a special promotional offer should be paid in full upon booking and are non-refundable, but they can be transferred to an alternative date, subject to availability.

Standard Cancellation Policy

We understand that plans can change, and our cancellation policy is designed to offer flexibility wherever possible.

• Cancellations made more than 14 days prior to arrival will receive a full refund of the deposit paid.
• Cancellations made between 14 days and 72 hours before arrival will result in the deposit being retained, to be used towards a future stay at Penmaenuchaf, subject to availability.
• Cancellations made within 72 hours of arrival, or in the case of a no-show, will be charged in full.

For bookings with a total of more than 6 room nights – as a one-room or a multi-room booking – we require at least 21 days’ notice for cancellations and return of deposit. Please contact our reception team for more details.

100% Pre-Payment / Non-Refundable Bookings

Selected rates, promotional offers and special packages require full payment at the time of booking. These bookings are strictly non-refundable and non-transferable. In the event of cancellation, amendment or non-arrival, the full payment will be retained.

Where stated at the time of booking, date changes may be considered at the hotel’s discretion and subject to availability, but this cannot be guaranteed.

Christmas Getaway Break – Deposit & Cancellation Policy

A 50% deposit is required at the time of booking to secure your Christmas Getaway stay.

• Non-refundable balance payments are due 8 weeks before arrival.
• Cancellations made more than 8 weeks before arrival will receive a full refund of the deposit paid.

New Year’s Eve Celebration Stay – Deposit & Cancellation Policy

A 50% deposit is required at the time of booking to secure your New Year’s Eve Celebration stay.

• Non-refundable balance payments are due 8 weeks before arrival.
• Cancellations made more than 8 weeks before arrival will receive a full refund of the deposit paid.

Pets

We reserve the right to charge for any damage to the property for repair or replacement, and/or for any deep cleaning required, caused by your pet during your stay.